Welcome to AlHanouf Embroidery. These Terms & Conditions govern your use of our website and the purchase of products through our online store.
By accessing or using our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
1. About Our Store
AlHanouf Embroidery is an online fashion and embroidery store offering embroidered dresses, thobes, bishts, jackets, and other fashion products.
We reserve the right to update our products, prices, availability, and website content at any time.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate.
However, colors and appearance may vary depending on your device screen, lighting, photography, and other factors.
Product availability may change without prior notice.
We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.
3. Prices and Payments
All prices displayed on our website are subject to change without prior notice.
The price applicable to your order is the price displayed at the time the order is placed, unless an obvious pricing error has occurred.
Payment must be successfully completed or confirmed before an order is processed, unless another payment arrangement has been agreed upon.
Payments may be processed through third-party payment providers. Their own terms and conditions may also apply.
4. Orders
When you place an order, you are submitting a request to purchase the selected products.
We reserve the right to accept, reject, or cancel an order in certain circumstances, including:
Product unavailability
Incorrect product or pricing information
Suspected fraudulent activity
Incorrect or incomplete customer information
Payment issues
Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, we will take reasonable steps to arrange the applicable refund.
5. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This includes:
Full name
Phone number
Email address
Shipping address
Any other information required to complete your order
AlHanouf Embroidery is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
6. Shipping and Delivery
Orders are generally delivered within 1 to 7 days after the order is processed and shipped.
In rare and exceptional circumstances, delivery may take up to 12 days due to unforeseen circumstances, shipping delays, weather conditions, logistical issues, or circumstances beyond our reasonable control.
Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.
For more information, please refer to our Shipping & Returns Policy.
7. Returns, Replacements, and Refunds
Returns and replacements are accepted only in cases of a confirmed manufacturing defect, subject to our Refund and Returns Policy.
Returns are not generally accepted for:
Change of mind
Incorrect size selected by the customer
Personal preference
Color preference
Damage caused by improper use or care
Washing or ironing damage
Normal wear and tear
Customer modifications or alterations
Please review our Refund and Returns Policy before placing an order.
8. Manufacturing Defects
If you believe that a product has a manufacturing defect, you must contact us as soon as possible after receiving the product.
We may request photographs, videos, your order number, and other information necessary to evaluate the issue.
A return, replacement, repair, or refund will only be considered after the reported defect has been reviewed and confirmed.
9. Intellectual Property
All content on this website, including but not limited to:
Product images
Logos
Brand names
Text
Graphics
Designs
Website layout
Other original content
is owned by or licensed to AlHanouf Embroidery unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
10. Website Use
You agree to use our website only for lawful purposes.
You must not:
Attempt to gain unauthorized access to the website
Interfere with website functionality
Use the website for fraudulent activities
Submit false or misleading information
Attempt to harm or disrupt our systems
Use automated methods to abuse or overload the website
We reserve the right to restrict or terminate access to users who violate these terms.
11. Third-Party Services and Links
Our website may use third-party services, including payment providers, shipping providers, analytics services, advertising platforms, and communication platforms.
We may also provide links to third-party websites or platforms.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
12. Promotions and Discounts
Promotions, discounts, coupon codes, and special offers may be subject to additional terms.
We reserve the right to modify, suspend, or end a promotion at any time, subject to applicable requirements.
Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.
13. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.
Temporary interruptions may occur due to maintenance, technical issues, updates, hosting problems, or circumstances beyond our reasonable control.
14. Limitation of Liability
To the extent permitted by applicable law, AlHanouf Embroidery will not be responsible for losses resulting from circumstances beyond our reasonable control, including shipping delays, technical failures, third-party service interruptions, or incorrect information provided by customers.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
16. Changes to These Terms
We may update or modify these Terms & Conditions from time to time to reflect changes to our services, products, website, business practices, or legal requirements.
Updated terms will be published on this page.
Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
17. Governing Law
These Terms & Conditions are intended to be governed by the applicable laws and regulations of the Hashemite Kingdom of Jordan.
Any disputes will be handled in accordance with applicable Jordanian laws and procedures.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
