At AlHanouf Embroidery, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or subscribe to our marketing communications.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Full name
Phone number
Email address
Billing and shipping address
Order and purchase details
Account information, if you create an account
Information you provide when contacting us
Marketing subscription information and preferences
Device and browser information
IP address
Cookies and similar technical information
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Your Information
We may use your personal information to:
Process, confirm, and deliver your orders
Provide customer support
Respond to your questions and requests
Manage your customer account
Process payments through our payment service providers
Arrange shipping and delivery
Improve our website, products, and services
Maintain website security and prevent fraud or misuse
Understand website usage and improve user experience
Send marketing communications, promotions, offers, and product updates where you have subscribed or where otherwise permitted by applicable law
Comply with legal and regulatory obligations
3. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send you:
Special offers and discounts
New product announcements
New collection updates
Seasonal promotions
Other marketing communications related to AlHanouf Embroidery
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Unsubscribing from marketing communications does not affect transactional communications that are necessary to process or manage your orders.
4. Payment Information
Payments may be processed through trusted third-party payment providers.
Where payment is processed directly by a third-party payment provider, your payment information may be handled by that provider in accordance with its own privacy policy and security practices.
AlHanouf Embroidery does not intentionally store full payment card details on its own servers.
5. Shipping and Delivery
To complete your order, we may share the information necessary for delivery with relevant shipping or delivery service providers.
This may include your name, phone number, shipping address, and order-related information.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Improve website performance
Understand how visitors use our website
Measure advertising performance
Improve our marketing campaigns
We may use third-party analytics and advertising technologies, such as Meta Pixel or similar services, where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share personal information only when reasonably necessary with trusted service providers, including:
Payment service providers
Shipping and delivery providers
Website hosting and technical service providers
Analytics and advertising service providers
Email marketing and newsletter service providers
Professional or legal advisers where necessary
Government authorities or other parties where required by law
Third-party service providers may process information according to their own privacy policies and applicable legal requirements.
8. International Data Transfers
Some third-party service providers we use may process or store personal information outside Jordan.
Where applicable, we take reasonable steps to ensure that personal data is handled with appropriate safeguards and in accordance with applicable data protection requirements.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service or electronic transmission can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
11. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction or updating of inaccurate information
Request deletion or anonymization of your personal information where applicable
Request restriction of certain processing activities where applicable
Object to certain processing activities where applicable
Withdraw consent where processing is based on your consent
Request portability of your personal information where applicable
Withdraw your subscription from marketing communications at any time
To exercise a privacy-related right, please contact us using the information provided below.
12. Third-Party Websites
Our website may contain links to third-party websites or platforms, including social media platforms such as Instagram, Facebook, WhatsApp, or Telegram.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
13. Children’s Privacy
Our website is not intentionally designed to collect personal information from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.
14. Data Protection Requests
If you wish to access, correct, delete, restrict, or otherwise exercise your privacy rights regarding your personal information, you can contact us directly.
We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorized requests.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with the updated date where appropriate.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
