At AlHanouf Embroidery, we carefully prepare and inspect our products to ensure that you receive your order in excellent condition.
This Shipping & Returns Policy explains our shipping process and the conditions under which returns or replacements may be accepted.
1. Shipping & Delivery
We aim to process and prepare orders as quickly as possible after they are placed.
Delivery Time
Orders are generally delivered within 1 to 7 days from the date the order is processed and shipped.
In rare and exceptional circumstances, delivery may take up to 12 days due to unforeseen circumstances, shipping delays, weather conditions, logistical issues, or other circumstances beyond our reasonable control.
We appreciate your understanding in such exceptional situations.
Delivery times may also vary depending on the destination, product availability, shipping method, and the shipping provider.
Once your order has been shipped, you may receive tracking information when available.
Please make sure that your shipping information, including your full name, phone number, and delivery address, is accurate and complete when placing your order.
AlHanouf Embroidery is not responsible for delays caused by incorrect shipping information provided by the customer, circumstances beyond our reasonable control, or delays caused by the shipping provider.
2. Order Processing
Orders are processed after payment has been successfully confirmed.
Some products may require additional preparation time before shipment. If there is a significant delay affecting your order, we will contact you using the contact information provided with your order.
3. Returns & Replacements
Returns or replacements are accepted only in cases of a confirmed manufacturing defect in the product.
A manufacturing defect may include a defect resulting from the production or workmanship of the item that was present when the product was received.
Returns are not accepted for reasons such as:
Change of mind
Incorrect size selected by the customer
Color preference
Personal preference
Failure to follow product care instructions
Damage caused after receiving the product
Normal wear and tear
Damage caused by improper use, washing, ironing, or storage
4. Reporting a Manufacturing Defect
If you receive a product that appears to have a manufacturing defect, please contact us as soon as possible after receiving your order.
To help us evaluate the issue, we may ask you to provide:
Your order number
Photos or videos clearly showing the defect
A description of the issue
Any other information reasonably required to verify the claim
Our team will review the reported issue and determine whether it qualifies as a manufacturing defect.
5. Approved Returns
If the issue is confirmed to be a manufacturing defect, we may offer an appropriate solution, which may include:
Replacement of the defective item, subject to availability
Repair where appropriate
Another suitable resolution agreed upon with the customer
The specific resolution will depend on the nature of the defect and the availability of the product.
6. Return Shipping
If a return is approved because of a confirmed manufacturing defect, we will provide the customer with instructions regarding the return process.
Return shipping arrangements and costs will be determined based on the circumstances of the confirmed manufacturing defect.
Customers should not send products back without contacting us and receiving return instructions first.
7. Condition of Returned Products
Approved returned products should be returned in reasonable condition.
Products that have been intentionally damaged, altered, improperly used, washed, repaired, or otherwise modified after delivery may not qualify for a return or replacement.
8. Non-Returnable Products
Products are not eligible for return solely because the customer has changed their mind or no longer wishes to keep the item.
Where a product has been customized, altered, or prepared according to specific customer requirements, additional restrictions may apply, subject to applicable law.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed, prepared, or shipped, cancellation may no longer be possible.
10. Damaged Packages
If your package arrives visibly damaged, please contact us and provide photographs of the package and the product as soon as possible.
We will review the situation and assist you with the appropriate next steps.
11. Contact Us
If you have questions regarding shipping, returns, or a manufacturing defect, please contact AlHanouf Embroidery:
