At Al Hanouf Shops, we’ve gathered the most common questions to help you shop with confidence.
🛒 How do I place an order?
Simply browse our collections, select your item, choose size and quantity, then proceed to checkout. Once your order is confirmed, you will receive an order confirmation via email or WhatsApp.
🌍 Do you ship internationally?
Yes, we offer worldwide shipping. We deliver to all countries with reliable shipping partners.
⏱️ How long does shipping take?
Processing time: 1–3 business days
Delivery time: 5–14 business days depending on your location
Delays may occur due to customs or courier conditions.
💰 How much is shipping?
Shipping fees are calculated at checkout based on your location and order size.
📦 Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email or WhatsApp so you can follow your shipment.
🔄 Do you accept returns or exchanges?
Yes, we accept returns and exchanges within 7–14 days of receiving your order, provided the item is:
Unused and unworn
In original condition
With original tags and packaging
Custom-made or sale items may not be eligible.
❗ What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with photos, and we will resolve the issue immediately.
📏 How do I choose the right size?
We recommend checking our size guide carefully before ordering. If you need help, you can contact us and we will assist you.
💳 What payment methods do you accept?
We accept secure payment methods available at checkout. All transactions are protected.
