Our stores in Jordan are open daily from 9:00 AM to 10:00 PM.
You are welcome to visit us during our regular opening hours.
2. Is online customer support available 24 hours?
Yes. Our online customer support is available 24 hours a day to assist you with inquiries, orders, products, and other questions.
3. How long does delivery take?
Orders are generally delivered within 1 to 7 days after processing and shipment.
In rare and exceptional circumstances, delivery may take up to 12 days due to unforeseen circumstances, shipping delays, weather conditions, logistical issues, or other circumstances beyond our reasonable control.
4. How can I place an order?
You can browse our products, select the product you want, choose the available options, add it to your cart, and complete the checkout process.
Please make sure that your contact and shipping information is accurate before completing your order.
5. Can I contact you before placing an order?
Yes. Our online customer support is available 24 hours a day.
You can contact us to ask about products, sizes, colors, availability, prices, or any other questions before placing your order.
6. Can I check product availability before ordering?
Yes. You can contact our customer support team to ask about product availability, sizes, colors, designs, or other product details.
7. What payment methods are available?
Available payment methods may vary depending on your location and the payment options available at checkout.
All online payments are processed through the payment providers available on our website.
8. Do you store customers’ bank card information?
No.
AlHanouf Embroidery does not store customers’ bank card or full payment card information on our servers.
Online payments are processed securely through the official payment providers available on our website.
9. Is my payment information secure?
We use trusted payment providers to process online payments.
Your payment information is handled by the relevant payment provider according to its security and privacy practices. AlHanouf Embroidery does not intentionally store full payment card details on its own servers.
10. Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed, prepared, or shipped, cancellation may no longer be possible.
11. Can I change my shipping information after placing an order?
Please contact us as soon as possible if you need to change your shipping information.
We will try to update the information if the order has not yet been processed or shipped.
We cannot guarantee that changes can be made after the order has been shipped.
12. Can I return a product?
Returns are accepted only if the product has a confirmed manufacturing defect.
Returns are not accepted simply because of a change of mind, personal preference, incorrect size selection, color preference, or similar reasons.
13. What qualifies as a manufacturing defect?
A manufacturing defect is an issue caused during the production or manufacturing process that was present when the product was received.
Normal wear and tear, improper use, washing, ironing, accidental damage, or customer modifications do not generally qualify as manufacturing defects.
14. How do I report a manufacturing defect?
Please contact our customer support team as soon as possible after receiving your order.
Provide your order number along with clear photos or videos showing the issue.
Our team will review the case and determine whether the issue qualifies as a manufacturing defect.
15. What happens if my return is approved?
If a manufacturing defect is confirmed, we may offer an appropriate solution depending on the circumstances and product availability.
This may include a replacement, repair, refund, or another suitable solution.
Please do not send any product back without contacting us and receiving return instructions first.
16. What happens if my package arrives damaged?
If your package or product arrives visibly damaged, please contact us as soon as possible.
Please provide clear photos of the package and the product so that we can review the situation and assist you.
17. How can I track my order?
When tracking information is available, it may be provided after your order has been shipped.
If you have questions about the status of your order, you can contact our customer support team at any time.
18. What if I entered the wrong shipping address?
Please contact us immediately if you notice that your shipping information is incorrect.
If the order has not been processed or shipped, we may be able to update the information.
AlHanouf Embroidery is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
19. Do you offer international shipping?
Shipping availability depends on the destination and the shipping options available at the time of purchase.
Please contact our customer support team if you would like to confirm whether delivery is available to your location.
20. Where are your stores located?
AlHanouf Embroidery is based in Amman, Jordan.
Our stores in Jordan are open daily from 9:00 AM to 10:00 PM.
21. Can I visit your store?
Yes. You are welcome to visit our stores during our regular opening hours.
Opening Hours: 9:00 AM – 10:00 PM
22. How can I contact customer support?
Our online customer support is available 24 hours a day.
23. Can I subscribe to your offers and promotions?
Yes. You can subscribe to our newsletter using the email subscription form available on our website.
Subscribers may receive information about new collections, special offers, discounts, and other updates from AlHanouf Embroidery.
You can unsubscribe from marketing emails at any time.
24. How do you protect my personal information?
We take reasonable measures to protect customer information and use it only for legitimate business purposes such as processing orders, providing customer support, improving our services, and other purposes described in our Privacy Policy.
For more information, please review our Privacy Policy.
25. Do you use cookies?
Yes. Our website may use cookies and similar technologies to keep the website functioning properly, remember preferences, improve performance, understand website usage, and measure advertising performance.
For more information, please review our Privacy Policy.
26. What should I do if I have a question that is not answered here?
Our online customer support is available 24 hours a day.
If you cannot find the answer to your question here, please contact us through WhatsApp, Telegram, email, or phone, and our team will be happy to assist you.
