At AlHanouf Embroidery, we carefully inspect our products before they are shipped to ensure that you receive your order in good condition.
This Refund and Returns Policy explains when a return, replacement, or refund may be accepted.
1. Returns Policy
Returns are accepted only when a product has a confirmed manufacturing defect.
A manufacturing defect means a defect caused during the production or manufacturing process that was present when the product was received.
Returns are not accepted for:
Change of mind
Personal preference
Incorrect size selected by the customer
Color preference
The customer no longer wanting the product
Damage caused by improper use
Damage caused by washing, ironing, or improper care
Normal wear and tear
Damage caused after receiving the product
Any alteration or modification made to the product by the customer
2. Reporting a Defective Product
If you believe that your product has a manufacturing defect, please contact us as soon as possible after receiving your order.
To help us review your request, please provide:
Your order number
Photos clearly showing the defect
A description of the issue
Videos when necessary
Any additional information we may reasonably request
Our team will review the submitted information and determine whether the issue qualifies as a manufacturing defect.
3. Return Approval
Do not send a product back before contacting us and receiving approval and return instructions.
If the defect is confirmed, we will provide you with the appropriate instructions for returning the product.
Depending on the circumstances and product availability, we may offer:
A replacement of the defective product
A repair where appropriate
A refund
Another suitable solution agreed upon with the customer
4. Refunds
A refund may be offered when a manufacturing defect has been confirmed and a replacement or other suitable resolution is not available or appropriate.
If a refund is approved, it will be processed using the applicable payment method or another agreed method, depending on the circumstances of the order.
The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.
5. Return Shipping
When a return is approved because of a confirmed manufacturing defect, we will provide instructions regarding the return shipping process.
Customers should not return products without contacting us first.
6. Product Condition
Returned products must be in a reasonable condition and must not have been intentionally damaged, altered, repaired, or improperly used after delivery.
Products that show damage resulting from washing, ironing, improper care, or normal use may not qualify for a refund or replacement.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed, prepared, or shipped, cancellation may no longer be possible.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide clear photos of the package and the product.
We will review the situation and assist you with the appropriate next steps.
9. Exceptions
Any exception to this policy will be considered at the discretion of AlHanouf Embroidery and may depend on the specific circumstances of the order and applicable requirements.
10. Contact Us
If you have any questions about our Refund and Returns Policy or wish to report a manufacturing defect, please contact us:
